At Topica, our mission is to make education accessible to everyone and enable lifelong learning. We’re a multidisciplinary team that’s passionate about creating products that improve people’s lives. We believe our growth would come by building a core team that will focus exclusively on how to make world-class products.
We are currently looking for young and energetic Tele-sales agents, to help our clients purchase various online educational courses from our platform. The Tele-sales agent will be responsible for the sales target and customer satisfaction along the pre-sales journey that is to facilitate our student enrollment. The role will play a crucial part in ensuring that our sales target is met and the customers have a positive experience when interacting with us.
The role will be reporting directly to the Senior Tele-Sales Manager of Edumall Thailand, and will be working closely with the Customer Service team to ensure a great Customer experience during the student enrollment process.
What will you do?
- Selling and consulting online learning courses to personal customers or companies via telephone and other messaging channels such as LINE or Email.
- Able to plan and solve specific problems in order to Able to close the sales target each month
- Receive contact from customers About sales and related matters
- Able to learn new courses and convince the prospect to apply the course effectively.
- Prepare documents or information in the promotion section
- Coordinate with various departments within the company
- Other tasks as assigned.
What do you need to bring?
- Bachelor's degree
- At least 6 months of Call-Center/ Tele-sales experience
- Experience working with and achieving sales targets.
- Understanding of how to deliver a great Customer service
- Ability to communicate with customers effectively.
- Diligent and able to work independently
- Fluency in Thai, oral and written. English communication is an advantage, but not a must.
What will you gain?
You will be joining Topica at the beginning of an exciting journey, and will be given a large degree of freedom in shaping and impacting your role. Furthermore, we offer an attractive remuneration package, matching our requirements and expectations.
If you have any questions, please feel free to reach out to us via email: firstname.lastname@example.org. Please refer to “Telesales, Thailand” in email subject