Telesales Supervisor

Topica Edtech Group

Ho Chi Minh, VN
  • Job Type: Full-Time
  • Function: Operations
  • Industry: Education
  • Post Date: 06/07/2024
  • Website:
  • Company Address: No. 87A Ham Nghi Street, Nguyen Thai Binh Ward, District 1, Ho Chi Minh 100000, VN

About Topica Edtech Group

Topica Edtech Group is an online education provider. The Company offers video learning content on popular topics ranging from Excel to guitar and raising kids.

Job Description

1. Market Development & Generating Potential Customers (20%):
- Proactively propose, implement and execute activities/events/promotions aimed at
make the most of the B2C customer market.
2. Managing CRM System and building SOPs (10%):
- Experience in data management on CRM system.
- Build and improve working processes compatible with software systems.
3. Admissions Manager (40%):
- Develop a business plan to ensure the assigned targets.
- Implement, monitor and have a plan to motivate the Admissions team to achieve KPI targets according to
- Build and improve sales scenarios suitable for each audience.
4. Operations Management and Student Care (20%):
- Responsible for handling the day-to-day operations of the Call Center and ensuring the organization operates at its best.
- Having in-depth knowledge of Call Center system to analyze sales situation in detail and improve Call Center's working efficiency; To ensure the company's KPIs.
- Coordinate with related departments (IT, R&D, TQM...) to perfect products to bring the best online learning experience to customers.
5. Resource Management - Employee Training and Development (10%):
- Manage 10 - 30 Telesale employees.
- Ensure the efficiency of resources based on approved staffing schedules and actual performance
in order to have suitable human resource (recruitment/transfer/termination) proposals.
- Training, assigning work and developing employees according to their capacity.
-Recognize, evaluate and recommend employee rewards periodically.
- Organize employee engagement activities to maintain a stable team.
- Planning to build succession team
What do you need to prepare?
  • Graduating from a College or University, preference is given to candidates graduating from the Department of Economics
  • 3 years of experience working in the field of Telesales and Customer Service.
  • Passionate about sales and business.
  • Good communication and persuasion skills.
  • Have a progressive, diligent and honest spirit when dealing with customers
  • Use office informatics.
  • What will you achieve?
When you become a Telesale Supervisor at Topica you will have a fun and dynamic working environment.
With your great efforts you will get back an extremely competitive income level in the market
Be provided with all kinds of machinery and equipment when working and will be trained on the job.
Working at: 87A Ham Nghi
There are also many other attractive benefits and regimes. If you have any questions, please contact us via email: With the title: Telesale Supervisor

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